Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a refund/exchange, your item must be returned in new condition, unwashed, unworn, with its original tags and packaging. Several types of goods are exempt from being refunded.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
ALL SALE ITEMS
All items otherwise marked as "Non-Refundable / Replacement Only"
To begin a return request please visit: https://bespokemoda.returnscenter.com/
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
EXCHANGES: (if applicable)
To request an exchange please visit: https://bespokemoda.returnscenter.com/
We only replace items if they are defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS: (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.